Returns & Exchanges

Email returns for purchase return instructions to:
returns@dudeman.store

If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less shipping charges. If you choose to have your package reshipped, there will be a rerouting fee plus the shipping fee that will be charged.

For your protection, and to ensure prompt deliver, we recommend that you send your return item/items via UPS or insured Parcel Post. Please note that return shipping fees are not refundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).

We are committed to our customer’s satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 30 days of purchase when accompanied by the following:

Original receipt/packing slip
Total original packaging

Refunds will be processed based on the original form of payment.

The following items cannot be returned:

Gift Cards

Product Samples Packages or individuals
Single products purchased as part of a set (the entire set must be returned together)

DAMAGE POLICY

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage occurred to the items in your shipment, we can offer a replacement of the damaged items, or an exchange for a product of equal or lesser value.

Please contact us at ( returns@dudeman.com ) between the hours of 09:00 AM and 5:00 PM, EST., Mondays to Fridays. Our customer service representatives will be happy to assist you.

Damage or loss incurred during shipment is the delivery company’s responsibility. Claims must be properly filed with the delivering carrier. The addressee must initiate damage claims against the shipper. We will be happy to assist if needed.

OVERVIEW
This website is operated by Dude Man. Throughout the site, the terms “we”, “us” and “our” refer to Dude Man. Dude Man offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at refunds@dudeman.store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@dudeman.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.